Privacy Policy
First Step Counseling Privacy Policy
Effective Date: May 13, 2025
Overview
At First Step Counseling, we are dedicated to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us through SMS communications.
Website: www.firststepcounseling.co
Phone Number: (818) 303-3339
By opting in to receive SMS messages from First Step Counseling, you agree to the terms outlined in this Privacy Policy and our SMS Terms and Conditions. If you have any questions or concerns, please contact us directly.
1. SMS Consent Communication
When you opt in to receive SMS communications from First Step Counseling, we collect your phone number and any other necessary information to communicate with you via text. This information will not be shared with third parties for marketing purposes. We are committed to protecting your privacy and securing your data.
2. Types of SMS Communications
If you opt in to receive SMS messages from First Step Counseling, you may receive messages regarding the following:
● Appointment reminders
● Follow-up messages
● Billing inquiries
● Promotions or offers (if applicable)
Example message:
“Hello, this is a friendly reminder of your upcoming appointment with First Step Counseling on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3. Message Frequency
The frequency of SMS messages may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week regarding appointments, billing inquiries, or related updates.
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4. Potential Fees for SMS Messaging
Standard message and data rates may apply based on your carrier’s pricing plan. These fees may differ for domestic or international messages.
5. Opt-In Method
You can opt in to receive SMS messages from First Step Counseling in the following ways:
● Verbally, during a conversation with a representative
● By submitting an online form on our website
● By filling out a paper form
6. Opt-Out Method
You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive. Alternatively, you can contact us directly at (818) 303-3339 to request removal from our messaging list.
7. Help and Support
If you need assistance or have any issues, you can reply with the keyword “HELP” to any SMS message you receive. Alternatively, contact us directly at (818) 303-3339 or visit www.firststepcounseling.co for more information.
8. Additional Options
If you do not wish to receive SMS messages, simply do not check the SMS consent box on our forms. By not providing consent, you will not receive SMS communications from First Step Counseling.
9. Standard Messaging Disclosures
● Message and data rates may apply based on your carrier’s plan.
● You can opt out at any time by texting “STOP” to any SMS message from First Step Counseling.
● For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions.
● Message frequency may vary.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. If there are any significant changes to how we handle your personal information, we will revise this page with the updated policy and its effective date.
If you have any questions or concerns regarding this Privacy Policy or our SMS Terms and Conditions, please contact us at:
First Step Counseling
Phone: (818) 303-3339
Website: www.firststepcounseling.co